On December 8, my fiance purchased an engagement ring from Zales, Montebello, in California. My fiance told the manager that we wanted the ring in 14k yellow. He paid $1879.21. He
Propsed to me on December 10. I was happy and engaged with a beautiful ring. A week later the gold started to rub off. I thought I was crazy or blind. But, it was rubbing off and very visible.
December 29, he took back the ring and showed the manager. He said, " I will order you a new one. It looks like my jeweler gold plated it." We waited for two months for the ring to come
Back. We called weekly to find out the status and delivery date. We called the corporate office and all they did was three way us to Zales in Montebello. As if we haven't been doing that. I also
emailed them several times and received no response.
Corporate told us to hold on and you will have a beautiful ring. Today, Februaury 27, we called the store and my ring was in. The same manager instantly brought out the ring, still in
The manufacture's plastic bag.in the bag was the amount Zales was charged for the ring. The price said $850.00. We bought it for $1879.21. How much of a mark up price is that? It wasn't
Beautiful. It had scratches on it. I asked for cloth to see if I could wipe it off and he handed me a paper napkin and then a paper towel. I thought the paper towels were for the glass
Counter tops and not their quality diamond ring. I returned it and received a full refund but, I feel I should be compensated for this. I received an engagement ring. That's the day every
Girl looks foward to when they are young. My ring was beautiful for a little over a week then the gold started to rub off. The so-called diamond store is a rip off. They are misrepresenting
Their merchandise and writing fraudulent papers. At no time did they apologize for what I am going through. It said 14K yellow. It did not say 14K gold plated/sprayed. I feel I should be
Compensated with a better quality engagement ring and I feel it should be a bridal set. Zales has no customer service let alone quality jewelry. I will not stop writing different advocacy and
Consumer complaints on this. I am still engaged, I just don't have the ring to show it but, I know it. I just hope no one has to go through what I am going through... Engagement ring rip off.
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