In February of 06 my fiancé bought me an engagement ring from zales in Layton Utah, within having the ring for less that 2 weeks the diamonds began to fall out! I’ve had them replaced several times and had to eventually take the ring to my personal jeweller. When I took the ring in to have it cleaned for of all things MY WEDDING they told me that I would have to have it sent out and it would be back in aprox. 6 weeks!!! I ended up taking the ring to a local jeweller who added 2 tiny prongs to the ring and charged me 15 dollars no stones have fallen out sense, however when I took the ring in for inspection for my diamond bond they informed me that I had voided my warranty by having work preformed on it and they would no longer clean, repair or replace the ring. When I asked about a prorated refund of the 280 dollar lifetime bond the guy laughed in my face and said" you’re kidding! Right!?" I love my ring but would never do business with them again.
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