I purchased 2 rings (engagement and husband's rings) from Gordons in Feb 01' and my wedding band in Feb 02'. When I moved to Al, turns our they don't have Gordons in Montgomery so I started taking my rings to Zales for inspections. I took it in 12/27/02 for inspection and turns out the wedding band had 5 loose diamonds, so they kept the ring to "fix it".
On 01/02/03 I went to pick up my ring and when I looked at it I noticed 3 diamonds were yellowish-browninsh, so I told the manager those weren't my diamonds and she agreed (she'd seen my ring before). So she told me to leave the rings (engagement & wedding band soldered together) with her.
A few days later I go back to pick it up (again), and the 3 diamonds were replaced, yup replaced with smaller diamonds and the chanel they sit in was all crooked, my ring now looked oval instead of round. Again I told her I wasn't happy with it, because before I took it to them the ring was perfect. I thought tightening diamonds was an easy process. So she said she'd get a different jeweler to fix it.
Finally two weeks later I go to pick up the ring, and the ring looks terrible, still. Yes, the diamonds are now the right size, but they are crooked and the gold covers parts of the diamonds and so forth. The band in not even a year old and RUINED!!!
I told the manager how bad it looks and her reply was " Well since you bought the ring from Gordons, you might want to take it in to them, there is really nothing we can do about it". REALLY, How about fixing my ring.
I've tried calling Zales and Gordons Customer service and all they can say is someone will call you back... Well it's been 2 weeks and still haven't received a call.
Buyers beware... Zales is not the place to buy from, especially if you buy the the extended warranty which means you have to keep taking your stuff to them... Trust me it's not worth the headache
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