I've invested about $7,000 at menards earlier this year alone to remodle my cellar and re-side my home. I visited Menards to-order 2 custom-sized Mastercraft gates for my attic remodel. I gave them my hard opportunities plus they explained the doorway dimensions that I'd require. Unsure something by what gates might match I decided to the things they stated I'd require. I closed the purchase and waited for my gates in the future in. Following A week my gates were in and that I picked them up. I acquired them house exposed them up and you know what, TOO LARGE!!! I named the millwork department plus they stated there is nothing they might do about it trigger it was a unique purchase and that I closed it. I contended that how was I guess to understand what doorway might match my tough beginning. I had been again informed there is nothing that would be completed. I seemed issues over and determined whichever I'll make use of the gates in another space after I set up some new surfaces. Properly a few months latter I had been prepared to set up the doors and so I again visited Menards to-order the gates. I visited the millwork department informed Jenifer myexperience was last period and offered her my tough opening dimensions. She appeared it-up using the PC and explained that with my tough beginning of 30.5 ins the biggest doorway I really could get was a 26-inch doorway which may be 29-inches general using the body. And so I questioned often are you confident this really is proper and he or she was really rude together with her answeres but guaranteed me these were the very best choice therefore again I closed the types and absent I visited watch for my gates. Per week latter the gates were in and that I visited choose them up. I acquired the gates house and that I was worried quickly the bat. You know what today these were ALSO LITTLE!!! I went tothe millwork department and that I got Jennifer and informed her my scenario. She looked over my paperwork and stated I didnt do something incorrect and scoffed at me. I informed her that I didnt care if somebody did something amiss or not I wasnt blamming anybody I simply wished to obtain the correct gates considering I currently had $400 value side that didnt match my tough beginning. SHe was really rude and mentioned that I had a need to wait till friday and he or she might seek advice from the organization to determine the things they might do. I arrived home from function Friday and had a note about the device from Jennifer that mentioned there is nothing that would be done-for me. And so I went towards the shop to keep in touch with them personally to ensure that I really could better clarify. I visited the millwork dept for that millionth time, discovered a and requested for that supervisor of the department. I acquired the supervisor and described what occur and he decided that it had been a poor scenario but didnt believe they might do much. He explained the many he might do is re-order the gates and that I might provide him my gates back he'd provide me $60 a doorway. I inquired if he might keep in touch with the store-manager and find out if he'd be prepared to re-order the gates and consider the newest incorrect people back. The millwork department supervisor named the store-manager and also the store-manager was worrying about people worrying him and stated he was also busy to speak with me. The millwork manager informed him what he provided me and he got screamed at from the shop manager for actually providing me what he did, after which hung-up about the millwork supervisor. I stood there ready and finally asked where the store-manager was cause I needed to keep in touch with him facetoface. He named the store-manager again and requested where he was. Therefore we visited the leading of the shop where the shop manager stated he was and you know what NO SUPERVISOR. Before long of cat-and-mouse the millwork supervisor named the store-manager again simply to be informed he understood of the situation and he'd you should not keep in touch with me concerning the scenario. I told him that I've invested atleast $7000 their this year and had far more tasks to complete. I inquired when they usually handle clients in this way considering there's a House Website accross the road. I again questioned if there is in whatever way they'd consider the gates back and re-order the right types. This could just set the shop back $200 or less when they place another gates on the ground available, and that I might proceed to make use of their shop for my redesign jobs that could add up to over $20,000. The supervisor again stated I dont have occasion. I mentioned when anything wasn't completed I'd never use that shop again and at this time he informed the milwork supervisor good-bye and hung-up the telephone. The millwork supervisor apologized and stated I want I really could do more for you personally.in the end of the I came across it to become the toughest customer support I've actually obtained in my own life. The store-manager had not a problem informing me NO and had not a problem with me likely to Homedepot for my next tasks. I'd the same as to allow everybody understand what a bad location this really is to work well with if you have an issue. I've never had an issue with anyother workers except the main one lady in millwork and also the store-manager. You need to be ware should you purchase anything you're caught with-it no real matter what!!!
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