Four months and still no quote!
June 15 I went to Lowes to purchase three, yes, three storm doors. Customer service in store was awful, but I'm a busy professional and my need for doors allowed me to overlook the lack of service in your new South Chicago City location.
I was told that I did not need to be home to have my storm doors measure. The crew measured. I went into the store the day after the crew measured � hard to get help and when I did, I was told no measurements were there and I would receive a call.
I never heard a word and called back a month or two later.instead of measuring three doors, they measured one. The gentleman I spoke with promised to send his best person out. Again, at least a month passed and I never heard a word.
I called 1.5 weeks ago and again I was promised by Tom, the sales manager that he would take care of me. He did get someone out the next business day which was a week ago today, Monday. Tuesday Cora called to ask if I�d been measured, I told her yes and my long story. She said someone would call me back�. Never happened.
Tonight I called and asked for millwork. I was on hold for 7 minutes before I called back and asked for store manager.
It was no surprise that when I did ask for store manager, the woman on the phone told me that it would be a while because three other customers were waiting to speak with her. Imagine that!
The phone attendant asked me what I needed so that she could prep the store manager while I waited, when I told her, she transferred me to Cora. Cora did recall speaking with me last week, but instead of working to get me a price and helping me to get three storm doors that I have been trying to purchase for FOUR MONTHS, she insisted that I stay with my original sales rep who I did not recall and who obviously forgot about me. She insisted. I asked to speak with the manager.
I finally got to speak with Tracy who promised someone would call me back��
Why should I purchase from Lowes now? Why should I have to go through any hassle of getting my deposit back from you or returning the hardware for the storm doors that I can not BEG you to sell me? Where is the SERVICE in your South Chicago City Lowes store!
Still in need of three storm doors!
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