On 08/19/08 a customer of mine went to menards to return 4 slab doors, they were the wrong size. She is a mom with a 3 year old and a 6 month old. She walked into the store and asked for help to bring in the doors because of the two kids (her husband was working and she needed to exchange the doors today) the person at he customer service desk told her that they had nobody to help her unload, it was her responsibility. She pointed out that she had two infants, "sorry", so she struggled to bring in the doors to exchange, after picking out the new doors she asked if someone could help her load the newly purchased doors.
She was told no one available today to load merchandise. Oh it gets better, then she goes to the trim department to det quarter round molding, she is told by the sales person to bring in someone who knows what she wants??? What part of quarter round trim didn't he understand. She spent 3.5 hours there, well pissed off she left everything there and went to Lowe's across the street and was showered with customer service.
I called the local store after hearing her situation, to this date the store manager still hasn't called me or my customer about this.
Has this happened to anyone else as well, please let others know.
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