I purchased, & paid for, set of french doors in Sept.
They were special order and I was told they would arrive in 2 to 3 weeks.
I was told Lowe's would call me when they came in.
A day short of the 3 weeks I was in Lowe's so went to the door dept. & inquired on status of doors.
He looked in computer and informed me they would be in the nxt. Day. Said they would call me.
Next day no call so I called them. Was put on hold twice and finally was told they would call me back.
Next day no call came again so I called them again, was put on hold then was told they would call me back re: doors.
I demanded to speak with manager. Manager was unavailable @ that time I was told & he would call me back.
Next day no call yet again so I called again.
I was finally told that the provider of the doors had not even begun doing them 2nd to a misunderstanding between them-the order specs.-and Lowe's!
No one had ever called me, or told me, when I was talking with them at Lowe's in person or via phone, that there was even a problem! Now here I am with a very large hole in outside wall of house, winter nights are here, and my doors have yet to even be started!
Reno Lowe's personnel, & manager's total lack of communication let alone consumer, customer service, are appalling. The manager, the door dept. Personnel, showed no concern at all for my predicament. They quite simply don't care. It was very obvious in the way they spoke re: this.
I was told the glitch in the order had to do with confusion with order, rec'd from Lowe's, by provider.
Excuse me but couldn't wouldn't, it make sense to call to clarify order?
Lowe's told me it wasn't their fault, they aren't responsible after order is sent!!!
So I guess that means they can just lie to the customer.
We cut this hole in wall based upon the Lowe's employees saying that the doors would be in next day.
He quite simply lied.
I am so angry and upset that I shall never go back to Lowe's again.
There is no customer service at the Lowe's in Reno.
Now supposedly my doors will be here in a week minus the dummy holes for the stationary door that I had requested when I ordered doors!
All this after having spent a few thousand dollars there.
Will go elsewhere for the rest of supplies you can bet.
Patti
Reno, Nevada
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