Before Thanksgiving 06, my mom and I went into Home Depot to get 8 doors and frames for my home: 3 bedrooms, one bathroom, one closet, 2 exterior doors, and a storm door.
I paid in full and waited for the doors to be measured. Once they were measured, I was told I would be contacted for the doors to be installed. I heard nothing, and I had to keep calling and calling. Finally a date was set. One installer came for all 8 doors, but he only came with one door. I asked him where the other doors were, and he said he only had an order for one. He was furious with Home Depot as well. He went back to the store, and they could not find an order for the doors. Finally he came back with 6 doors and said he would have to come back the next day. There was an error in the measurements on one exterior door.
He came back the next day and installed the 3 bedroom doors, the closet door, and the bathroom door. The front door he brought was damaged, but he put it in anyway, saying that when he comes back with the other exterior door and the storm door to install when they come in, he will switch the damaged one for a good one. This was before Christmas. It is now Jan. 22, and I still do not have all of my doors.
Last week I called, and a Keysha from 1-900-9089105, who is a manager, told me they would be installed this past Saturday, the 20th of Jan. I asked her to have someone call me to verify so I would be home, and no one did, so I called her and called her and called her. She would not come to the phone. Someone either told me she was in a meeting or was with a customer. I left message after message, and she did not call. I still do not have my 2 exterior doors and storm door, and I paid in full for all of them.
The doors that were installed were installed wrong. You have to slam the door to close it, which is very annoying. I should get a discount for all the errors that were made: not being able to find the correct orders on the computer, not installing correctly, wrong measurements, etc. This has all been very stressful, not to mention that one exterior door is very, very easy to break into, and that is one reason I needed this door as soon as possible. My energy bill has risen because of the bad door and its frame. It is ready to fall down.
This is not right. I paid for this in November, and now in January I still do not have my 2 exterior doors and storm door.
0 comments