It seems no matter what you do you can not cancel this monitoring service. I called and was told I could if I sent a fax to "Customer Service" before the 3 month payment was exspired. I sent the fax on the date I was required a month before my next quarter bill. Guess what I got another bill again for the next quarter. I called customer service which should be called "On Hold Forever" they had no record of my fax or any information concerning my request. What does it take to cancel a service? They lady went off for their 30 minute break and came back with you can not cancel because you renewed in August of this year. I never renewed any thing or signed any thing and I was told when we started this monitoring service in 1994 we could cancel at any time. Why was I told the first time on 10/07/08 just fax with your signed cancel request?
Find another monitoring service, so you may pay more but a least you do not get customer service when you call.
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