I signed a 3-year contract with Safe Security for monitoring and maintenance services in September. I had an occasion to request service a few years ago and they informed me that I only had monitoring service. I faxed them a copy of the contract showing where I did have maintenance service and was paying at that time $6.00/month. The guy said he would change it to show that I had both services.
A month ago I had to request service again and the company said that I only had monitoring. Again I had to fax my contract to prove that I had maintenance. I also requested verbally and in writing that they cancel my contract with them as their cost continue to increase annually. I also requested a refund for the money that I had spent over the past 79 months for a service that I thought I was paying for and they said that I didn't have.
A lady called and said that I could not cancel. And they continued to debit my checking account. Then she called back to say that they could cancel my contract after July but they would not refund my money. This is fraudulent on their end and theivery as well. I am sending yet another letter to request my money and to cease and decist from the auto-pay from my bank.
0 comments