Approximately one year ago, I received a "credit" card from CCS Credit Services telling me I had a $5,000 credit limit. I accepted the card and the literature and let it sit around my house collecting dust because none of the literature interested me at all.
Several months ago, (which I found out was June when I tried to rectify this situation with CCS directly), I cancelled this card because I wasn't using it, wasn't interested and no longer wanted the benefits they were charging me for. (3 @ $49.99 ea)
Well, lo and behold, I check my bank statement and find that the charges went through anyway and I've been charged overdraft fees due to this.
I tried to call CCS and straighten this out and they're going to tell me that when I called their customer service person saved the account. Yes, the person that I spoke to at that time, tried to get me to keep the account active because it was a lifetime membership.
I informed them that I repeatedly told their customer service person that I want the card cancelled. I found out today that I was supposed to speak to a manager AND send in a letter. I wasn't told this at the time of my call.
Now CCS's attitude is that I have to pay the remaining balance of $149.00 BEFORE they cancel the account and send them the letter. All they cared about was getting their money. Why am I being punished because their customer service person did not handle the call properly.
Any help would be greatly appreciated.
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