I booked a roundtrip flight thru Orbitz.com because they guarantee if the same flight is found at a lesser rate, you would receive a refund. NOT TRUE! My friend booked the exact same flight, yet was only charged $244, whereas I was charged $265 plus $6.99 fee for making my reservation online at Orbitz.com. When I spoke to customer service person, they said the price guarantee only applies if a similar flight is booked thru Orbitz.com. How is it that Orbitz.com gets away with advertising that they offer the best prices, which they also supposedly guarantee? What a joke! Why would anyone in their right mind pay to book a flight thru Orbitz.com when they could easily book a flight at the airline's website for free AND get a cheaper fare?!? I will not use Orbitz.com ever again and advise others to seriously think about using them. If you want the best fare, DO NOT USE Orbitz.com.
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