I have been dealing with this company for several years, since about 2002. In the beginning it was a wonderful relationship. I had Comcast, and they were charging megabucks at the time.
Then I got a call saying my account is "linked" to someone else, and I had to pay THEIR balance (my ex-husband's), who took the boxes and moved. I tried to fight it, saying that the balance would have shown up when I got my own service installed, but they weren't budging. So I paid the $110.
Now I am having issues getting an overpaid amount back from them.
I paid twice, in error, believe me, the amount of $93.71. Ironically, this happened when I took a survey that popped up about the quality of their customer service.
I called Sept 30th as soon as it happened. I was informed it would take 8 days to get the money back. No matter what I did or said, it was 8 days. Fine.
I called back on the 7th (the 8th day), and I was then told it was 8 business days. Talk about getting frustrated!
Well, now I am totally frustrated! I called back today, the 8th business day, and guess what?
I had two people tell me it was 10-12 business days. I lost it. I had three supervisors on the phone. Finally, one saw how mishandled my account was. One "resolution specialist" actually yelled and talked over me as I was trying to speak. They resolve nothing and are a specialist of nothing!
I asked why everyone has a different answer. Don't they have training? Furthermore, they charged me $10 to cancel HBO! Their response was that it was because I had it 30 days or less. I had it for over three years!!!
The third supervisor I spoke to apologized, and they refunded the $10 charge, and he said he would work with finance to get it into my account by tomorrow at the latest.
I know what they are waiting for: another bill to generate, which generates as soon as you pay your bill.
I am so frustrated! Why do I have to keep chasing them to return my money? Suppose I told them they would receive their money in 10-12 business days? They would shut off my service!!!
Do yourself a favor and do not order this service. It is not worth the hassle.
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