I, along with many others, was sucked into the whole Direct TV scam. I called and placed an order for Direct TV to be installed in my home. Unfortunately, my credit isn't as it should be, so Direct TV asked that I pay a $200.00 deposit. I paid that on the phone during the same phone call. Three days later the technician came to my house to install the Direct TV service. When he arrived, he told me the Direct TV service wouldn't work at my home because I have "too many trees." So he left, and I immediately got on the phone to customer service. I was trying to make sure the $200.00 deposit I paid would be credited back to my debit card. She said she would cancel the order and that the $200.00 would "automatically" be credited to my account. After the 5-7 business days that she suggested I wait went by, the money was still not there, so I called Direct TV again.
This new CSR assured me the account had not been cancelled. She "cancelled" it and assured me the money would be on my card in another 5-7 business days. Three days went by, and I called to make sure the service was cancelled. The CSR I spoke to that time told me, "I don't know who you talked to, but the service has not been cancelled." This time I spoke to a supervisor, and he assured me the account had been cancelled. Three weeks later, there is still no sign of my money. HELP! This will be reported to the State Attorney General.
0 comments