Complaint / review text:
DirecTV submitted a $646.12 charge to my bank account without authorization to collect on my daughter's account because I had made a payment on her account to help her out several months prior.
I did not sign a contract with DirecTV, nor was my banking information given to them to use on the account when it was started a year ago. I had used my debit card to make a payment for my daughter when she got behind and was not aware by doing this, they would keep my information on file and use it for this type of action.
I called and talked with 9 different people and got 9 different answers from we will refund you your money to we can't do anything to help you because we had a new policy to be put in place 4 months prior that anyone who uses the debit card to make a payment on an account is giving permission for DirecTV to use thi card information for collecting past due bills.
My last conversation talking with someone in the Office of the President, I was told they would refund $203.50 for the return of the cable box but that was all I would get and that would be processed immediately. One week later I am still waiting for my $203.50
This action by DirecTV has caused me to not be able to pay my rent, therefore, eviction notice can be served on me at any time. My husband has been out of work for 4 months due to serious health condition and may never be able to go back to work so this action by DirecTV has put severe hardship on us financially.
Our bank was contacted immediately regarding this fraudulet activity and tried to help by faxing over the bank information to DirecTV showing the debit transaction on our account not my daughter's. Now the bank is telling us their is nothing they can do because of the DirecTV policy. We are not finished with the bank yet either!
DirecTV should not be allowed to just take money out of people's bank account, especially when there are not contracts signed and authorization was not given. This type of activity by big companies like DirecTV need to stop!!!