Recently I canceled my dish network service. When speaking with their customer service I was informed that they will be sending me information in regards to ship back their equipment and to follow the instructions inside the package. Well I sent back the equipment in the alloted time that was allowed for UPS shipping. So you would think that would be the end of it right. No it wasn't three days later Dish Network removed from my checking account $400.00, needless to say I didn't have that kind of money in my account. I contacted the customer service department again and they told me that they were sorry and would credit back my account immediatly. That didn't happen. I contacted them again and was told 3-5 business days, the third time I contacted them it was 5-7 business days. Well needless to say at this time my checking account is overdrawn. When talking to their customer service department they are very unprofessional and you are unable to understand them. With an e-mail to their customer service I had advised them that they had removed the funds from my account and should return them along with all the overdraft fees. Their response was that they will credit my account and it will take 3-5 business days and they are not responsible for the overdraft fees and that per my contract they are ablel to remove the funds from my account. Well I don't have a signed contract with them.
I am in the process now of writing every chairman of their company to have my $90.00 returned. I have spoke to several friends of mine and have found that Dish Network is very unprofessional and difficult to work with. I would never recommend this company to anyone.
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