Complaint / review text:
Dish Network - Deceptive Business Practices
I strongly recommend everyone stay away from dish network.
Early in our contract with dish, we called them to have our receiver serviced. We were told that since we did not buy the equipment from them, they were unable to service the equipment. Ok. So they can't support their own product since we purchased through a reseller.
So we suffer through our 2 year contract and decide to cancel. We call the same number. Now they said that we must return their equipment or they will charge us.
Wait. Now its suddenly their equipment? When it needs fixing its not theirs, but when it comes time to charge money for it they will claim it in a heartbeat.
They are full of contradictions.
* For an extra $49.99 we can upgrade to a free PVR. Nope, its not "free." You don't even own it. Its the dish's.
* The reseller said that after the contract is up the equipment is ours to keep. More lies. According to Dish this free equipment isn't ours. We don't have to return it to the reseller, but we have to return it to Dish or pay charges.
* Dish says they stand behind their resellers... But they won't service anything the retailer sells.
Please please do not be duped by Dish. They are very shady. Take a few minutes to search the web for "Dish network customer complaints."