On June 6, I ordered a four piece canister as well as a cookie jar. On June 9, froggifts.com removed $100.40 from my account and sent me a confirmation email with a link for the order information. When I went to the link, it was password protected - the password never being provided to me.
I contacted froggifts.com, but they never answered. Approximately 4 weeks later, I still had not received my product. I called and called, yet only got a machine every time. I contacted them once again by email - this time threatening them with government agencies, board of consumer affairs, and wherever I could post, I finally got an answer - that they had a death in the family. The person apologized and sent the wrong canister set which was being sold for less money. I immediately sent it back and contacted froggifts.com stating that they sent the wrong set. I was sent an apology and was told to keep the wrong set as a gift for the inconvenience. After receiving yet another email from me stating that I don't want the one they sent, that I had sent the wrong one back, and that I wanted a shipment refund, I received another email from them.
I was told that they would send out my order that day and as soon as they received the other set, they would refund the $33.50 shipping to my account. I never received my order despite letters and complaints, as well as threatening them again to turn them in to the FBI, CIA, Board of Consumer Affairs, Homeland Security (face it - many people supply funds to terrorists through unlawful or seemingly legal websites or real estate, etc.), and post it on the internet. I told them that they had until Monday. I got no answer, and it's been over a week. I also called, and just get either the answering machine or it is full. Fortunately, my bank is crediting the money. Bottom line - do NOT purchase through froggifts.com!
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