I live in Spain (maybe that explains it, huh?). I was sent some important papers from the US via FedEx international service. After the time allowed for the service, the papers never arrived. I called the person sending the papers. She called FedEx but received no help. We both tracked the letters. According to the tracking information on the web, they sat in Valencia. We called, and they said the address doesn't exist. I said I am sitting at the non-existent address. The address they had was found to be correct. They would try again. Still no letters. I called again. The response was to hang up the phone on me. I called again later that day. They said the address does not exist. I said I am sitting in it. This address is in the middle of the city.
The sender sent me the papers via US mail. Three weeks later the FedEx papers arrived. The same day, the re-sent papers traveling through the US Postal Service also arrived, after only 4 days and at one-third of the cost. There is no way to recover the money paid for two-day service that takes three weeks to get here.
FedEx is a rip-off. There is no way to recoup your money if you don't get what you pay for. Do not use FedEx for overseas delivery of anything, because you must pay for international service at a high rate and the chances of getting it at the time specified are very low. I am sick and tired of being ripped off by FedEx.
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