Last week I tried to order a 30" Whirlpool wall ($1099) oven from Sears on my Visa card over the phone. They refused to take my card, because they aren't allowed to do Visa over the phone. However they DID wanted me to let them order it on a Sears account they would open for me right then and there. I said no, and called my sister-in-law who works at another Sears in our state. I paid her and she ordered me the oven which they said was onback order until Feb. 28. Yesterday our Sears in Presque Isle, Maine called to say my wall oven was in! When I went to pick it up the oven they had for me it was damaged and I refused to take delivery. It was all dented in the back where the fan was and the lip to support the oven in the wall was bent so you would not be able to mount it. The guy at the center told me that was the way it was made and kept insisting on putting it in our truck. I told him no way. I then went inside and asked a representative of Presque Isle Sears to reoder the oven. They said they couldn't because it would have to be done at the store the order was placed in, so I asked for my money back and they refused that for the same reason. They said they couldn't afford to have the loss on their store. I called my sister-in-law and she looked into the matter. It seems when our Sear got notice of the back order, they cancelled my order and substituted it with a damaged oven they had in stock. (I have copies of this info, Store records that show the damaged unit in their inventory stock. The unit states in stock, damaged) They had planned on us taking it out of the store and then calling them with the fact that it was damaged, which at that time would be ours and not replaceable. Corporate damage control has since tried to apease us, but I had my sister-in-law cancel the order and get my money back and I am now going to a small local store and buy a Maytag from them. This is not our first experience as such with Sears. Ten years ago we went through a horrible mess with them on a computer, which was never really straightened out. We more or less just gave them back their computer with no reimbursement. SEARS SUCKS, and I will be telling everyone about their shoddy deal!
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