We ordered an oven from Sears at the Collin Creek mall. I gave them the measurements we had on the wall oven we currently own that is not working. The person who ordered the oven for us told us that if the oven is too big for the wall - the installation crew could cut out the wall a little to place the oven in. When the oven was being delivered the installation crew would not install the oven because our gas line was not updated on the home. They refused to install it -and said they would not open up the wall for us. The oven was returned to the warehouse and they said we would not be charged - just get the line updated and reorder the oven (a smaller version or have someone open the wall up for us). This was not true, we were charged $107. Xx for a restocking fee of the oven that at no fault of our own we could not have installed. I called numerous times and talked to the manager of the store who assured me that the charges would be removed. The charges are still there and it has been about six months.
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