Cupertino Kitchen Design/RemodelWest lies about their design for our home only cost from 3k-6k to lure us in to sign the construction contract with them. They have no architector license to do the design.
They took 56K from us before we even seen the final contract. They have violate the home improvement law, said: the downpayment may not exceed one thousand
dollars or 10 percent of the contract amount, whichever is less. We were trick by their professional home design, outline of the scope of works and schedule of the project. It was only the show. When it come to execution, it was a joke. Their design for our house on the erroneous assumption that the home was built on a slab. The design is post and beam. The sliding door
set backward on the design plan. Much of the project has been performed in a negligent manner: existing register cans coated with asbestos, they should have informed us and removed them for health and safety. Gas leaks
under the house, they did not repair. Basically, they tried to sale us the works that are more profitable to their company then what is in the client's best interests. They came up with change of orders, they marked up the price 3-4x, and when we get a credit, they credit to us like peanuts.
Schedule for the project looks very professional, but that only for their company demanded and received progress payment tied to that job event.
They were so incompetant with their work and the project is replete with workmanship violative of applicable building codes and well below industry standards. There has been substantial delay on the project, they did not
show up for work in weeks, their excuse was they did not have enough workers and they have a stack of resumes to review. The payments made by us is greatly exceed the value of the work in place. After we made our deposit 56k deposit, we learned that the family who lived couple streets over our street had used them five years ago. They were not happy with the company, they told the president of the company, Bill Reid, to get off
their property. At this point, we feel like we were stuck because we have made large amount deposit to them. Now looking back, in their contract, all about their rights, and nothing about our rights as a client. After numerous times correcting their mistakes and hand holding, we knew that they will not deliver us the quality and the end result that we were expecting.
We decided to terminate the contract with them in Jan. 13.
At this point, they already collected from us about 2/3 of the moneys and the job was done about 1/3. Bill Reid, CEO, whom we've never met and been to our house, demanded more moneys from us and tried to force us to
sign the termination agreements. He is an arrogant and bully, hard headed.
There is no negotiation with him. He went and filed a mechanic's lien on our house. So now, we are in dispute with Cupertino Design/RemodelWest.
I do not wish for any one to go though this horrible experience and be a victim like us. One other thing, they were not only marked up for the labors but also 0-40 for the materials. Our cabinetry supposed to be custom cabinetry from cottonwood, This company claimed that their top of the line brand, and it was turned out to be the box made out of particle board. They charged us 84k when it's worth about 20k.
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