Review of FastPivot.com (formerly Ydesigns.com)...
Why we are posting... in trying to evaluate the "yahoo store' designers. It is very hard to get objective and honest reviews and feedback on the design team. I have found many of them post false profiles and misrepresent their experience and abilities.
We contracted FastPivot for a complete site web redesign... A 10K project.
1. We paid Fastpivot a 3K deposit.
2. FastPivot failed to delivery a single design or preview on the original project timeline... After missing the entire project design sign off window by over 30 days. They submitted to us a one page / one concept design. After we made several calls and emails due to fact they where so far behind project schedule. The single design the submitted looked very basic, rushed and rather simple. We rejected the design and asked for a a collaboration and present a series of design concepts. The designer never responded or submitted any other work.
3. FastPivot took the first designer off the project and assigned a second (which we later found out was a free lance guy who does not work as an employee). The new designer did respond but missed his timeline too. The work was even more basic and included very basic clip art. We worked with the designer for 2 more concepts... Both of which... Where too basic for our use...
4. We employeed our in-house design team to finish the design. Which they revised the FastPivot work... We approved the frontpage design. I ended up paying an out side team and using my own design team to get and acceptable design.
5. FastPivot never submitted another design concept or section page or design page.
6. They FastPivot stopped responding... After working with us and taking our money they said they where not comfortable working with fashion material.
7. We said fine and please issue us a refund. Which they refused.
In the end we did the majority of the design work ourselves and they in my view stole 3,000 USD from us.
I think they fraudulently claimed to have experience, skills and resources.
When we attempted to server them with papers they have no leagal address... They use a PO box. I know how stupid of us to do biz with a company that does not have a legal biz address and uses a PO box.
Well we did soon on a reference from a Yahoo staff member recommendation. However he left the company too, since then.
WARNING we found FastPivot to be a fraudulent company.
FastPivot.com
Contact us by phone: 1.888.770.8883
Outside the U.S. Call: 1.828.225.8883
FAX 1.770.216.1680
Address PO Box 723, Asheville, NC 28802
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