I purchased an armoir. The right door is not balanced. Had a new one delivered, but before it was taken off the truck, I looked at it and the doors were even more unbalanced. I advised Rooms to Go that I had to have a late evening appointment or on a Saturday. RTG say they are only in my area 2 days a week and they only work to 5 pm. Told them that was a problem because I work 35 miles from home and can't be there. Basically was told I could not cancel or return my order. Customer Service would not give me the number of address of the corporate office. I asked for their attorney's name and Keisha refused to give that to me as well. Said if I was an attorney, I would know how to reach the corporate office. I told her I do know how to reach the corporate office... Which is to contact the Secretary of State, find out who their registered agent is, etc. I asked Keisha as a courtesy would she give me the informaiton and she said no, I cannot give you that information. Thanks a lot Rooms to Go. I am now having to take the long route in obtaining the name of RTG attorney thanks to RTG customer service claiming that they cannot give out that information. I'll post a follow up once I have had a response from corporate. I suspect I will have to get my lawyer to write them as they will most likely ignore my correspondence. Fortunately for me, I work for a lawyer so it won't cost me anything. Star Furniture has never and I mean never treated me in this manner and Star Furniture has NEVER delivered any damaged furniture to me. Guess the old saying is true... You get what you pay for. RTG sucks and I will never do business with them again regardless if this claim is resolved to my satisfaction or not. I will definitely deal with a more reputable company.
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