Complaint / review text:
I’m very disappointed with Rooms To Go lack of customer service.
On 3/16/2008 we bought some furniture from the store at
707 NW Loop 410, San Antonio. (order# 2064795). On April 11
(three weeks later) they delivered the furniture but they delivered the wrong poles (two right poles for the foot board instead of a right and a left), we lost 4 hrs of work because they didn’t want to call us an hour ahead to let us know the delivery time.
The delivery person told us that Rooms to go will call us to reschedule the delivery of the poles. On 16 April I received a call at work (No one call me to set up a delivery date or time) and told me that the delivery crew was at my house. I asked If they could wait 30 min so I could get at home from work and I was told that they couldn’t do it.
I called customer service I they didn’t help me, also I called the store and the customer service person (male) that answer was very rude and hang up the telephone, when I called again the service person (female) that answer told me that the male person told her that I cursed at him, I was very professional but I guess he knew I was going to complaint so he
Made up the story. I will never buy anything fro rooms to go and I will make sure everyone knows about my nightmare.