I've had a few poor customer service experiences with AT&T Wireless. The latest frustration with AT&T Wireless staff occurred when I was trying to return a Bluetooth headset I had purchased from the store.
I walked into the AT&T store during lunch and there were a couple customers being attended to, while there were several AT&T staff members available to help others. I went to the first service counter and indicated that I wished to return my headset for a refund. There were two agents at this counter, one said, "I'll find someone to help you"; and at that moment the other guy simply walks away towards the back of the store to watch a Euro2008 soccer game.
I made eye contact with both guys when I entered the store and the guy who walked away definitely heard my request to return the headset. So, instead of helping me, he just walks away to watch TV.
I waited in the store for a few more minutes until another staff member notices me just standing in the middle of the store. He asks if I need assistance, then he assigns the guy who originally walked away to process my refund.
It is just retarded that I even had to wait when there were at least 3 staff members available to assist me.
It seems that they just don't give a * about customer service or are just a bunch of idiots, or maybe they are simply mentally challenged.
This occurred at the AT&T Wireless store by Lawrence Expressway and Stevens Creek Blvd in San Jose, CA.
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