From the beginning to the end, Value City Furniture was nothing but bad customer service and a ripoff. When I first walked into the store no one asked if I needed help. Then when I found something that I liked and the price that I could afford, I had to search for someone to help. When I approached someone to help me he said and I quote "with what?" I asked the gentlemen did he work there and he said yes. He was very nasty and rude. Next, when I made my purchase nothing was explained to me. None of my pay options or anything. I was just handed a pen and asked to sign. When I asked them to explain to me what I was signing, he grew aggitated and released a big sigh of frustration. They then told me that I could expect delivery on March the 11th. When March the 11th came, nothing! I recieved no furniture and no call. When I called them they said that they did not deliver because my furniture came in damaged. They then said that I would get my furniture on the 30th, and I this time I did recieve a phone call. But the gentlemen told me that he could only deliver to me in the evening. I told him that would not me good for me. So he then stated that and I am goint to quote once again, "We do not deliever furniture when you are available, but when We are available." He then informed me that if I did not take delivery then I would have to wait another month!!! Finally I requested and refund and they told me that I would have to wait 6months. Then when I called the 1-800 number I was told something different? When I asked the store manager for the number to their corporate office, he told me that he was not authorized to give out that kind of information and that he did not have it. I called another location right in front of him and they gave it right to me. When I called the corporate office line it says "Value City Corporate Customer Service Line." So please someone explain to me how he was not authorized to release that number, if it is meant for customer anyway? My advice to anyone no matter how much you may like something please rethink your decision for shopping at Value City. Ohh and by the way "Corporate" has yet to even return my calls.
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