I am in a very rural area have no phonelines and learned to count on internet to conduct bussiness. The first system was thru Direcway and was somewhat reliable and after the change to hughesnet customer service and support left fast. I have spent countless hours talking to people that I could barely understand and in which they could not help thru a customer assistance phone call. (driving 20 miles to a cell signal). So resolving the issue temporarily a technician came out to reboot modem $300 dollar visit plus monthly fees paying for a service that is in accessible. Next I get the pitch your modem needs to be upgraded and this will solve everything so I spend the money for upgrade and its performance is worse than the old modem. So know I have installed amplifiers for a digital system using a cell signal. The equipment works so I decide to cancel service (been a customer for eight years) and I am told theres an early termination fee of 300 dollars for a service that has not performed or functioned properly in six months. Apparently when I upgraded the modem the service contract was extended for 15 months This was a verbal agreement to upgrade the modem over the phone there was nothing implied about a new sservice contract 8 years of loyalty and this is how I am treated. I am Very disapointed in corporate greed and irresponsibility of hughes net if they cant provide the service atleast let the customer leave the wiser not gig them on the way out the door.
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