In the middle of February 2008, I needed to buy a washer and dryer, 4 ceiling fans, and window blinds for a new home in Honolulu. I called Home Depot Honolulu and spoke with Kade Kasner. He said I would have to register with my local Home Depot for out-of-state credit card charges. Having done this, I contacted them back and spoke to Wade. I purchased 4 ceiling fans and one washer and dryer, and I also purchased the installation service. Two days later, I also ordered all the blinds for my unit. I was told it would all be in and ready for installation in 2 weeks.
Now it is April 30th. The ceiling fans were lost for a month. The washer and dryer were never installed, and I had to hire someone else to install them. The blinds were charged to my credit card in late February and were never ordered. Finally, after multiple calls, they were reordered at the end of March. I got the blinds two weeks ago, my installer went to install the blinds, and lo and behold, the necessary brackets were not included and they gave us the wrong person's blinds. So finally we have the right blinds, and the brackets came in today, and they were the wrong brackets.
I have spent hours calling, complaining, begging, yelling, and pleading with at least five Home Depot managers. None of them have done anything to help. Kade Kasner allows people to be treated in this way, and it is beyond me why he is allowed to manage this store. He allows a culture of laziness, neglect, and contempt. I warn you all: do not do business with Home Depot.
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