Ordered blinds for my home. Total of 12 blinds. Came into store with rough measurements and they quoted a price and scheduled for an installer to come out and measure. After the measurements were made the store then issued a revised estimate and ordered the blinds. All of this was acceptable. The customer service representative advised that the blinds would be sold without sales tax because it was not applicable.
Blinds were installed approximately 3 weeks later. The installer had all the blinds except one, which had to be delivered by a store associate. Again, this was acceptable. Well, the blinds installed were 2 feet too long for the windows. The excuse for this was that it was a stock size. This is inaccurate because Bali sells the length of our windows - Home Depot chooses not to stock it. Told at this moment that to shorten the blinds it would be ~$20 a blind. I spent $975 to have all the windows in my home equipped with the properly sized blind per our contract.
I went back to store and was told that this was normal policy. Also, told that there was absolutely no one higher to talk to then the people I was speaking to. I am now without options. These blinds are a pain to shorten and they look ridiculous in the windows. If I had known that full installation at the home depot is deceptive I would have never agreed. I do not know what options I am left with. It has been 6 months since the install and I am dreadfully afraid of ruining my new blinds by shortening them myself. I refuse to ever shop at Home Depot again.
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