I special ordered custom blinds from Home Depot in May. They came out, gave me a quote, and charged my credit card. Everything sounded great to this point.
They came out to install my blinds, and this is when the trouble started. On the first trip, they were missing several parts to finish the installation, a couple of the blinds were too big for the windows, and the vertical blinds had different sizes (they still do, but I gave up on getting it right).
They returned for a second trip, and once again the same problems occurred, and they had to schedule yet another return trip. I do not recall exactly which trip it was, but I think it was on the third scheduled trip that they never showed up and did not even bother to call to let me know they would not be showing up for the appointment.
They returned for the fourth trip and were able to get all the blinds installed, but the valances did not fit right, nor did they have the returns as promised by the original quote (according to the representative who gave me the quote, he had to charge me extra for the returns).
They returned for the fifth time and were able to get all the blinds installed with the valances. They even promised to return 10% of my money for all the trouble I encountered.
It is now July, and I still have the following problems:
1. The valances do not have the returns which I paid extra for.
2. One of the valances was poorly installed, and when opening the blinds, it fell off and hit my girlfriend on the face.
3. The vertical blinds still have two different sizes.
4. They never refunded the 10% as promised.
5. The bedroom blinds let way too much light in due to the spacing between the blinds.
I called them last week and had a representative come out for the sixth time. I spent almost 45 minutes on the phone with his boss, and this is the best he could offer:
1. Give me 50% of my money back on the bedroom blinds toward shutters, and the 10% refund that was originally promised was to be used toward the shutters.
2. A return trip to reinstall all the blinds to make sure they will be secured, and to install valances with returns.
I was happy that they would be coming back to correct the blinds and valances problems, but I did not agree with only getting 50% credit on the poor quality blinds installed in my bedroom. Nevertheless, I wanted to put this behind me, and I reluctantly accepted his offer.
It is now Saturday, July 30, and they never showed up or called to cancel the appointment. I called the 800 number, and they told me that the valances were not ready and that they will have to come back for an eighth appointment next Wednesday.
Is Home Depot aware of the poor customer service its outside contractors are providing? Is Home Depot going to allow this type of behavior to continue? Am I supposed to accept the fact that I have to take time off work every time they promise to come out and do not show up?
This will be the eighth appointment, and there will be more, because the shutters will not be ready for another 6-8 weeks. How many visits does it take to get it right?
Will Home Depot ever give me the 10% refund they promised? Shouldn't they do more than 10% after all these problems?
I will be honest. The best solution is to give me my entire money back and take these blinds back, so that I can purchase them from someone else.
I wonder if Home Depot will be responding to this complaint.
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