Timewarner has non-trained and also the toughest workers I've actually handled. Every worker I talked to LIED in my experience. The worst business actually. Timewarner shouldn't maintain company. They have to teach their workers. I reside in Tarzana California and named Time-Warner for online sites. I talked to Angie or Angela on March third 2008 at 818-407-3100-ext: 87018. She offered me incorrect data and had hardly any understanding of the web world. Lastly we put up an install day of March 5th. The specialist arrived that evening and barely talked Language and accepted he wasn't the initial specialist set-to arrived at our house so he didn't possess the proper gear. After I named Angie to describe this she set me on-hold for more than 10 moments than guaranteed to contact me back and not did.
After I told the specialist I quit function simply to be below he named his tremendous and finally somebody sent the right gear. While needed to proceed upstairs and didn't have boot shoes. However I permitted him upstairs so when it got time for you to put up the computers he explained he could not contact among my pcs though Angie charged me for just two pcs set-UPS. He reported that client service at Time-Warner shouldn't put up service because they are not technicians etc and he quit and we'd no support. I named Angie again which period her expansion wouldn't get.
I wound up calling another expansion and talked to some woman called "enjoy". Enjoy paid attention to my state and explained she would IM the state to her tremendous once we talked. Exactly what a waste of period as fundamentally she related me to her tremendous "Leslie" or "Susana". Susana decided the technology was incorrect which Angie also failed. Susana said no body might come back out that same-day and apologized for my lack of revenue and guaranteed a little discount.in inclusion because we didn't have web she guaranteed to obtain me the soonest day and might contact me back. She named me in about 45 units and stated the very best she might do was in 2 times on Friday March 7th between 9 and 12. I got another day off relying her and Timewarner again. Around 10:30 am I turned anxious and named Timewarner. For approximately around 30 minutes their program kept disconnecting me. Lastly I acquired through at 11AM. The guy I talked with established the tremendous Susana ADDITIONALLY screwed-up and screwed me AGAIN in missing earnings with no web by producing the visit for that 14th in the place of today the 7th. How might she create this type of error when her and that I actually joked about lacking internet for just another 2 days.in reality her and that I also mentioned how difficult it had been for me personally to consider 2 nights off within the same week. Thus again how can she. A boss screw-up so bad. And today I dropped 2 times of work-in the exact same week.
Anyways I described this towards the guy I had been talking with and he explained he couldn't link me to Susana, however he'd link me to a different boss and believed to maintain for "ONE" minute. One-second considered 8 units and lastly somebody acquired and disconnected me. Its been 2 hours since with no you have called me back.
I'd like Timewarner to complete the next:
1. Obtain my support up today
2. Pay me for that 2 lost times of missing earnings
3. Writeup "Angie", Susana" and also the guy that got my quantity and disconnected me.
Normally I'll visit the PUC, the FCC, DOJ, Consumer Matters etc. and of course every internet formum I will find.
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