I moved to Ga last April. I transferred my cell phone here and recived a new number. I had no problems with t-mobile for the 11 yrs. I have been with them in MA, RI, NJ. Here in Ga I had dropped calls, poor bar level connection with no signal where I should have as others did with different service providers. Due to my serious medical conditions it is pertinent I have a reliable cell phone. I reported to t-mobile my difficulties with their service here in GA (sw) and they repeatedly reset my phone with no improvement, I then by their suggestion upgraded 3x, yes 3x costing me over $350.00 in upgrading i. E the DASH was highly recommended but I had to pay $200.00 for it being an active consumer again it did not only did it fail to work in local areas other service provider phones worked they failed to tell me the phone had many clitches with it (also reported in the consumer report and cell phone magazines that rate quality cell phones (/GPS / Media) which the Dash had a horrible report. I contacted t-mobile again and they did rsets again and still my being dissatisfied they had no more options for me but to "upgrade, " again.
I purchased the Razor/Motorola, then a Nokia most recently. It has been a REAL fiasco. T-mobile only has a 14 day return policy.By the time the phone is delivered (and you pay the shipment and taxes) for me that has been 4x now and a replacement to see if that would help.
I told them that the only thing I can do now is change to another more reliable cell phone provider and they said I would be billed $200.00 for early cancellation!!! I told them I would not do that, that they have not provided me the quality of service I need and I spent over $350.00 in excess to try other phones with them. They said it would be reported to my credit bureaus.
I was a faithful, foolish consumer and waisted a lot of money trying to work with them and that is how they treat me.
I would like to know if anyone know how I can resolved this without paying the early cancellation fee???
PLEASE HELP! I am a senior, disabled and low income.
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