T-mobile has refused to remove charges to my bill that were unauthorized. I went to a t-mobile kiosk in the Broadway Mall in HIcksville on Long Island. I was considering purchasing a new phone for my wife. I decided against it. I just received my new bill and there was three one time charges for my existing three phones. I called customer service to find out what these charges were for and was told these were one time charges for upgrading my cell phones. Apparently the dealer in the kiosk submitted these charges even though I did not upgrade my phones.
Customer service said there was nothing they could do. They acknowledged there was no proof I authorized these charges or any proof I received new phones. Clearly t-mobile allows it authorized dealers to add charges without proof. Except for the inquiry at the kiosk I never dealt with this dealer or ever purchased anything. This is outrageous that t-mobile would allow this kind of fraud. Do not trust t-mobile or do business with them
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