I ordered VOIP telephone lines through JoiPhone in May. They offered and still offers on their site, 30-Day Money Back Guarantee. Their 30-Day starts on the day you order not when you receive their Adapter which arrived in 2 weeks or so. Meantime, 30-Day period starts ticking and you have no phone service for you don't have their Adapter. JoiPhone could not get my phone to work after I received their Adapter. Spent over a week to talk to the tech dept and I finally had it and cancelled the service on the 29th day from the day I ordered. I sent the Adapter back on that day via FedEx.
They charge the service in advance. I paid $441.45 for 2 years of service in advance. Per agreement, they take $14.95 out for S & H which was fine with me but took another $65.16 telling me and my credit card company the lies after lies stating that I kept the service for 2 months, and that I used the service for another 15 days and also said I requested them to keep the acccount active so I can transfer the phone # to other phone provider. That's all lies!
The fact is I returned their Adapter on the 29th day and they approved it. I have a receipt from the FedEx showing that I sent it on the day I cancelled it. When I confronted how I could use their phone service without their Adapter, they said I transferred it to another line. When I asked how do you transfer? They could not answer me.
After making several phone calls, I realized I was scammed. I disputed with my credit card company for over 6 months sending my evidence. JoiPhone sent a letter to my credit card company with lies.
JoiPhone is rated F by BBB (Better Business Bureau). Here is the Rating Explanation: F We strongly question the companys reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the laws licensing or registration requirements, their complaints contain especially serious allegations, or the company industry is known for its fraudulent business practices.
Check out this page about the complains and the rating of JoiPhone. Http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage_Expository. Aspx? CompanyID=11012219
I am reporting my case to BBB at www.bbbsoutheastflorida.org and at www.consumeraffairs.com. I am also contacting National TV stations to make the public aware of their scam.
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