My husband and I thought that we would give VOIP telephone service a try since we have DSL according to the JOIPHONE website and ads for that company we would get great phone service over the DSL connection that we have. But that was FAR from being true! We were asked to pay upfront for everything but we were told that if they were unable to give us service they would return our money. We received the box to connect our Joiphone service, but when we tried to call out, the phone would ring the other line - connect - and then we could hear the other party as they answered the phone, but they could NOT hear us! We never could get a true connection with the party that we were calling! When we called (that SAME DAY) to report the problem we got the rudest tech with NO customer service skills and it seemed that he did not care about the problem we were experiencing with JOI - quot;less"-Phone! This problem continued on for days! We spoke to several techs with no successful results, until finally one Tech told us that they could not give us service because of the DSL provider that we had! Of course they were trying to "pass the buck, " but when my husband asked them what he suggested, he said that we had only 5 days to get the box back to them or they would charge us another $89.00! WHAT???
My husband told them that he would send the box back but we wanted our money back. They said that they would get the money back in our account after they received the box, but then we received a letter in the mail that said that we had used OVER THE LIMIT of MINUTES on the JOI-less-PHONE! We could not believe it! We had NEVER HAD a connection where we could use the PHONE! So we reported it to the BBB, who let us know that we were NOT the only ones who had the same BAD experience with this RIP-OFF company!
We have not (even to this day) received our money back!
As my husband says, "Live & Learn!" Always make sure that you check out an online service BEFORE you pay for anything Online!
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