We received a gift that was sent to us from Harry and David's and when it arrived, it had bad fruit (pears) and the cheese had been without refrigeration far too long. I called Harry and David's Customer Relations to be told that it is nothing they can do to correct the situation. They claim to have the "Strongest Guarantee in the Business", they claim to "guarantee your complete satisfaction" and say that "if you are not satisfied with this product, just let us know and we'll make it right with either an appropriate replacement or a refund". However, when we contacted them, they suggested that we "do not eat the cheese" and told us that it was nothing they could do to rectify the situation. We are very disappointed as customers and will never again make a purchase from Harry and David's. We will also ask our friends to never again send us a gift from Harry and David's.
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