I recently received a fruit basket from Harry and David. The nuts were stale, the fruit blemished, the contents certainly not worth the $ 40 price. I wrote to them to complain; they replied that they could offer me a replacement, a gift card or a refund. I wrote back that I wanted a refund, that I was not satisfied with their product. They in turn replied that they were sending me a replacement, and the assurance that their guarantee stood behind their products. I wrote back again, telling them that I did not want their product, and to please send me a refund. They replied that they were sending a replacement.
Their guarantee and their first response offered a refund; they are evidently not willing to follow through on their words. I would certainly never buy anything from them, and I will encourage everyone I know to avoid them.
Correspondance:
RE: Email Customer Service: Other (#4800319705) (LTK5620158260X) From: Harry and David Customer Service Add to ContactsTo: Ron Kramer Reference number: LTK5620158260X Please use this ticket number in any correspondence with us.
Subject: Email Customer Service: Other (#203-865-0149) Dear Ron Kramer, Thank you for contacting us. We are very sorry for you disappointment with our gifts for the past years. We would like the opportunity to make amends with either a replacement of your chose in the $40 price range or we could give a refund. Please let us know what you would like. Best Wishes, Michelle W.
Harry & David E-Services
2500 S. Pacific Hwy, Medford, OR 97501
Call Toll Free 1-877-322-1200
Dear Michelle-I am reluctant to try another of your products. Please send refund. My address isRon Kramer699 Orange StNew Haven, CT 06511Thank you for your prompt reply.
RE: Email Customer Service: Order# (4800319705) (LTK5620158260X) From: Harry and David Customer Service Add to ContactsTo: Ron Kramer Reference number: LTK5620158260X Please use this ticket number in any correspondence with us.
Subject: Email Customer Service: Other (#203-865-0149) Dear Ron Kramer, Thank you for contacting us.
We are sorry to learn that we did not meet all your expectations and appreciate the opportunity to make amends.
We are sending a Gift Card in the amount of $39.95, which can be used in any of our stores, on our website, or on phone orders. The Gift Card can be expected to arrive within 2 weeks with one of our catalogs.
Your satisfaction is very important to us, please let us know if we may be of further assistance. Best Wishes, Kent S.
Harry & David E-Services
2500 S. Pacific Hwy, Medford, OR 97501
Call Toll Free 1-877-322-1200
RE: Email Customer Service: Other (#203-865-0149) (LTK5620158260X) From: Harry and David Customer Service Add to ContactsTo: Ron Kramer Reference number: LTK5620158260X Please use this ticket number in any correspondence with us.
Subject: Email Customer Service: Other (#203-865-0149) Dear Ron Kramer, Thank you for contacting us. I am very sorry to hear of your disappointment with the quality of the products you have received from us. Rest assured we will do everything we can to try to make this right for you. We have offered options for gift cards and replacements, in fact a replacement order is on its way to you right now. Please let us know if the gift is anything less than satisfactory for you and we will be glad to continue to do our best to make you happy with our product. Your satisfaction is very important to us, please let us know if we may be of further assistance. Best Wishes, Joseph N.
Harry & David E-Services
2500 S. Pacific Hwy, Medford, OR 97501
Call Toll Free 1-877-322-1200
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