Well along with many of you I too used Quicken Loans when loan shopping. They weren't able to offer me the best loan as they would probably like you to believe. My personal opinion of the people I worked with is somewhat bullieish and a little to over aggressive.in fact I filed a report with the BBB about them.
The worked on this loan for about a day and a half before I told them that I would like to use another lender. I gave them a chance to compete but (I'll affectionately call the people I worked with henchman 1 and henchman 2) henchman 2 called me and told me why I was all wrong about the numbers I was recieving from thier competitors. Then he procedeeded to tell me that if I'm the type of person that likes using people who lie to me that Quicken is not the place for me to be. This was right after henchman 1 told me how hard he had worked on this loan in the last day and a half and how pissed off he was that I decided not to use him.
What a crock huh? Well I'm not done.
The next day henchman 1 calls me and says hey we can only refund you half of your money because of underwriting fees.
So I say underwriting fees huh? Well thats fine but can you send me a receipt or invoice about these mysterious underwriting fees. I mean how in less than a day and a half were you even able to underwrite a loan.
He says well we did it because we're Quicken Loans you know and we're not the loan people for you since you want to use a subpar company.in fact if you want to use us for this loan you won't be able to anymore.
So I'm thinking "well duh" of course I don't want to use you for this loan. I've only sent you guys three to four e-mails telling you all the reason's why and all my complaints I have for you.
Then he says well I'm not the accounting department I can't provide you any proof as to where this money is going.
Then I said well if your not the accounting guy why did henchman 1 who does the same thing you do even take my financial info in the first place. You should have had the accounting guy do it.
He says well you like to use companies who lie to you instead of us. I can send you to our client service department and if you want to know why we're not giving you back the money you ask them where it is.
I said well you keeping the money isn't as big a deal as you not telling me why or where the money is going other than some words you're just deciding to sell me. So just give me an e-mail or anything saying we needed $200 dollars so that we can pay our own underwriters for underwriting the loan in less than six hours. Which by the way is incredibly fast.in fact almost impossible. Thats all I want.
Heck. I would have even accepted a voice mail. So when I told the other henchman about my concerns he sends me an e-mail telling me how hard he worked on the loan but says nothing about my money. Could it be that these people were so insulted that another company beat their "oh so incredible rates" that they just want to keep my money for fun.
Beware of companies that use overaggressive people just looking to make a buck for ice cream after work or whatever it is they do in Michagan. Never give a deposit to anybody saying they'll do a loan for you. There are millions of banks and brokerages out there that will process a loan free of charge until closing. You know. When the job is done like all the rest of America gets paid.By the way I have more details and names for anybody who needs them. I'll tell you who to be aware of.
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