Quicken Loans is one of the most unethical companies around. The mortgage bankers are arrogant and care about getting the loan, they don't care about the customers.
If you are just en quiring for new loan, don't give your credit card number to quicken loans.
I was looking to refinance my mortgage when someone (Troy Trahan) from quicken loans called me and managed to get my credit card number. Unfortunately, I lost my commonsense for few minutes and signed a document which says $500 charged to credit card is non-refundable for any reason. I cancelled my loan application since loan amount is away higher than in the good faith estimate and interest rate did not justify the closing costs. Obviously, now they refuse to refund my deposit.
I had talked to few more mortgage companies including countrywide, e-loan, ingdirect and couple of others. All of them gave me interest rate without the deposit and honestly advised me not to refinance since I have low interest rate. Where as, the mortage banker at quicken loans pressurized to refinance even though he knew that it did not give any financial benefit to me. He would not give me interest rate unless I give non-refundable deposit and sign a bunch of documents. I am very glad that I did not close the refinancing with quicken Loans even though I lost $500.
Please Please stay away from Quicken Loans and & Unethical Practice &
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