I came home at midnight on Monday morning, 12/18, and saw that my house was freezing at 49 degrees. I called HWA immediately and requested service, since I paid them $470 on 8/21 for the 5-star gold coverage for one year.
The answering service said that it must be 20 degrees or colder outside before a service tech could be called off hours. Otherwise it had to wait for normal business hours. I called back again at 2:30 am on 12/18, since I was totally freezing and could not sleep. I reviewed the HWA website and my paperwork, and nowhere does it say that it must be 20 degrees or colder before a service tech is called or that only service during normal business hours is allowed. HWA's website says 24/7 coverage.
I paid them $470 for 24/7 coverage and want heat during the winter. I want my natural gas furnace working, and I want them to refund my money if they are not willing to fulfill their promise and commitment. I further want the attorney general for the state where they reside to have this company put out of business. This company is a total ripoff that has to be stopped.
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