On March 17 I contacted Total Protect to advice them that my air conditioner was not cooling. The send Bob Hawthorne A/C Service located in Umatilla, FL. That's approx. 45 min. Away from Winter Garden, FL. The repair man walk in my house turn the A/C unit on and right away he said " the motor bearings are bad. The next day he exchange the motor with a new one and that is it. Bob Hawthorne A/C Service did not check if the A/C Unit was working or not.
That where the problem began I call Total Protect " Cross Country Home Service" they send Bob Hawthorne this time a real tech. Came and said they condenser coil was broken. He reported to the Total Protect and they decided that i need to pay another 60.00 deductible because it was a different problem and that the duct work was not cover because it had to be modified according to Total Protect and the Tech stated " it all in the wording and my bill is going to be 595.00 for the non cover items.
It is March 28 my A/C is not working. I live in Florida where it is between 85 to 90 degrees and a 4 year old girl that have to cry every night to sleep. I contact a Manager and every time she said she will contact me at 4:00 Pm and has call me at 5:58pm when the A/C repair shop is close and any other manager are available and had also called me at 10:00 pm and even at midnight trying to solve this problem. I don't know any other business that will call you during non business hours unless they have something to hide.
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