When setting up payment arrangements with z-tel, i am told this is a good plan and my phone always get shut off.
Last time i called said i'd pay on way to work through Western Union, which opens at 8A.M., at 7am my phone is shut off.
They charge me $30.00 for their mistake. I pay bill, days later, still no phone. Constantly telling me sorry you received wrong information, i am wondering why their misinformation costs me money.
I've tryed to switch phone companies with no luck. When I find one, they will be the first to know.
I am also always being charged for information and extra for local calling, when it should be in my plan.
Rude customer care, wondering if they own part of this company?
Traci
Traverse City, Michigan
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