Verizon Wireless free IN CALLING family plan is deceptive and misrepresented but verizon wireless doesn't care they just want the money they say you owe based on lies or misinformation received from Verizon representatives.
Verizon Wireless family plan is full of trickery and thinly disguised misrepresentation. We used our phones based on lies told to us by two separate Verizon representatives that we called to make sure the calls we were making or receiving would not be charged for against our 1400 minute plan.
When we received our bill, days after we received a very rude and threatening collection call from Greg, we saw we were over double what we thought our bill should be. Verizon claims they never told us that we would receive incoming calls from non verizon phones (although we were) and that our incoming calls went well over our minutes and more than doubled our bill. We have free long distance as part of the plan. We thought we had free incoming calls but "free in calling" is only from other Verizon wireless phones.
The incoming calls were billed at maximum rates. Verizon wireless has been very rude and keeps calling even though we have asked them to stop calling us until the complaint we filed with the attorney general is looked into. They keep calling anyway.
They will not accept any responsibility for the mix up and always throw the responsibility to find out about the deceptive plans and misinformation supplied by them on us. They are not ever at fault for anything. Avoid these heavy handed crooks like the plague they are. Nothing is free!
If somebody, especially Verizon Wireless, tells you something is free you can bet you'll pay for it sometime some way. That's the way business is done today and it's companies like Verizon Wireless that set the example and give other companies the idea that misrepresenting things is OK as long as somewhere buried in your war and peace length term, it's mentioned as not being what it sounds like it is.
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