In recent months I had been behind on my Gas bill. I called Nicor Gas in May of and spoke to a customer service representative. They said, 'Keep making payments and you WON'T have a problem'. I have continued to make an effort to get my bill to an acceptable level, but Nicor disconnected my service.
They claim they sent me a disconnect notice on 'August the 8th'. They disconnected my service on August 17th. That is 9 full days... From the time they claim they mailed the notice out. Mailing takes on average 3 to 4 business days per the post office. If they had mailed it out, I should have received it by the latest Monday That gave me less then 3 business days to reach a resolution.
In addition, I do most... If not all my dealings with Nicor via the website. There website never had any information about a pending disconnect. I had just paid $79 and it said my next scheduled payment of $299.71 was due on 09/01 which is when I intended to pay the remainder of my bill.
I feel that Nicor representatives either lied to me, or gave me mis-infomation, that lead to my gas being disconnected. They then told me it would be a week before they would be able to reconnect my service. I am disabled, and diabetic. I need hot water, and gas too cook. I feel Nicor used illegal and/or unfair business practices.
They never properly notified me of a disconnect. Their employees gave me the wrong information concerning my service and their website does not give factual information about your account.
Their website SHOULD show a disconnect is pending.in addition they have my email, and no notice was sent to my email about the disconnect. So if they are pushing you to use their website, rather then mail or calling... Then their website should provide the same information that mail or a representative does. I feel they are misleading customers by not providing the proper information on their website when they are directing customers to this website as their number one source of information.
I feel misinformed, cheated and treated like my years of loyal patronage mean nothing. I have informed the better business bureau, as well as the Illinois Commerce Commission. I plan to seek every avenue available, until someone at Nicor is held accountable for the misinformation, and headache their company has caused.
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