I purchased 2 Pet Vacs. One for my pet, and one for my daughters' pet. My pet seemed to think the hose was a threat and tried to attack it. I returned them to the return address per instructions, plus registered mail on 05/23, they signed for it on 05/26.
I wrote to them, they sent me a letter from;
Fullfillment, 6960 East Gate Blvd., Lebanon, TN 37090
Voice # (866) 777-7537. Fax # (615) 453-0861
Dated 07/07
Dear Customer,
We apologize for the inconvenience this may have caused you. However, Our records do not show that a return has been received for your order. We will be happy to credit the account once we receive proof of return. You may fax a copy of your return reciept to 615-453-0861 or provide us with a ship method and tracking number to verify the return. If you have any questions, please contact our consumer care department Monday - Friday from 7AM to 7PM CST, and one of our representives will be happy to assist you. Again, we are sorry for the inconvenience this may have caused you. Please send this information as soon as possible so we can credit your account. Sincerely, Consumer Care Department.
The day I got this letter, I collected the reciepts, with signatures, and the postal reciepts, which, by the way, cost me $25.40 to ship, I walked to my grandsons' next door and used his fax to send all this information. It was received.
Last week, I mailed them another letter asking, telling them to refund my moneies. I'm waiting to see if I hear anything more.
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