I ordered 1 unit containing 6 cartons of Davidoff cigarettes and only received 1 carton of Davidoff cigarettes. I have sent numerous Emails requesting a refund. I have received Emails back and copied and pasted their response below. As you can see this has been going on for quite some time.
Thanks
Walter Long
Below messages are actual Email's:
Dear Walter,
We apologize for a delay.
A refund has been issued.
Bank has been instructed.
You should get your money back to your account.
Yours sincerely,
Diana Fox
Customer care department mailto: [email protected]
Wednesday, March 22, 2:46: 08 AM, you wrote:
Dear Diana,
I still have not received the refund that you have been telling me it has been issued and the bank notified for 3 weeks now. How long does it take? It should not take 3 weeks like it has been doing. Please let me know the exact date that I can expect the refund to be placed into my bank account for the 5 cartons of Davidoff cigarettes I never received.
Walter Long
Original Message
From: "Diana Fox"
To: "Walter Long"
Sent: Monday, March 20 6:38 AM
Subject: Re[8]: Still no refund.
Dear Walter,
We apologize for a delay.
A refund has been issued.
Bank has been instructed.
You should get your money back to your account.
Yours sincerely,
Diana Fox
Customer care department mailto: [email protected]
Sunday, March 19, 8:44: 20 PM, you wrote:
Diana,
I still have not received the refund that you keep telling me that has been issued.
Regards
Walter Long
Original Message
From: "Diana Fox"
To: "Walter Long"
Sent: Tuesday, March 14 6:44 AM
Subject: Re[6]: Still no refund.
Dear Walter,
We apologize for a delay.
A refund has been issued.
Bank has been instructed.
You should get your money back to your account.
Yours sincerely,
Diana Fox
Customer care department
mailto: [email protected]
Tuesday, March 14, 9:15: 54 AM, you wrote:
Diana,
This is still dragging on. I have not received the refund. This shipment was supposed to be 1 order of 6 cartons of Davidoff cigarettes, instead I only
received 1 carton. You have been telling me for months now that I would be getting a refund, that it has been setup with the bank through notification and yet I have not received my refund. Are you or are you not going
to issue my refund this week and hopefully within 1 or 2 days?
Regards
Walter Long
Original Message
From: "Diana Fox"
To: "Walter Long"
Sent: Tuesday, March 07 7:33 AM
Subject: Re[4]: Still no refund.
Dear Walter,
We are doing everything for your money to be returned back to you.
Yours sincerely,
Diana Fox
Customer care department
mailto: [email protected]
Monday, March 6, 9:14: 09 PM, you wrote:
Dear Diana,
I checked my banking account again and I still have not received the refund. I really appreciate you letting me know what is going on. Would you please put more pressure on your bank to refund me.
Regards,
Walter Long
Original Message
From: "Diana Fox"
To: "Walter Long"
Sent: Friday, March 03 5:06 AM
Subject: Re[2]: Still no refund.
Dear Walter,
You should get it soon.
Our bank has been instructed.
Yours sincerely,
Diana Fox
Customer care department
mailto: [email protected]
Thursday, March 2, 5:55: 41 PM, you wrote:
Diana,
I checked my bank again today and there still is no refund. Please let me know when this will be done.
Thanks
Walter Long
Original Message
From: "Diana Fox"
To: "Walter Long"
Sent: Wednesday, March 01 7:35 AM
Subject: Re: Still no refund.
Dear Walter,
We are sorry, but it seems that refund was not processed.
We will process refund for missing cartons.
We are sorry for any inconvenience.
Yours sincerely,
Diana Fox
Customer care department
mailto: [email protected]
Tuesday, February 28, 7:44: 37 PM, you wrote:
Diana, I still have not received my refund. You set a note last Monday stating that a refund as been issued and the bank was notified it has been over a week now and I still have not received my refund.
Please let me know what is going on?
Thanks
Walter Long
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