After being encouraged by this company's rep to use their service as it is now affliated with my real estate firm I put polcies on all of the condos in the large complex I live in (520 units, and where as a realtor I do most of my business. Oh, they promised me the moon, and were so ready to take the premiums. But when it came time for a claim, they stalled, lied and refused to answer my calls. It took me two months to get a stove, and then they ruined my kitchen floor. My clients with much needed repairs are still waiting. My office manager has been very supportive and phoned the regional manager who was also very professional, however her sales rep thinking I went above her head has been harassing me for the past month. Phoning me at home, accosting me in the office, and even in the parking lot, accusing me of all sorts of things. It got so bad
that today I was forced into the emergency room with high blood pressure.
I even offered to not use them at this complex as all the appliances are 21 years old and are beginning to break down, but no they wanted the business. Other realtors in my firm have also had trouble getting them to keep their word. This is the worst home warranity firm in my 12 years as a realtor I've ever worked with.
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