Poor Customer Service!
I have been a customer of Sprint PCS for over two and half years. On Thursday 05/23/02, I visited the Sprint retail store at 17604 Dallas Parkway in Dallas to pay my bill. At the time I walked in to the store I asked a clerk if I could talk with a manager. Not only was I asked why but also I was denied.
I was told that since I was a customer I had to use a red phone (customer care). The red phone disconnected me twice and I gave up. I then tried to pay my bill with a payment machine and it did not work after two attempts.
I then talked to a Alex Chavez to ask why the payment machine would not work and was told to turn the check around. I stated to him I tried that. He made no attempt to assist me if fact he was rude. I finally was able to get the payment machine to process the check.
I then went back to Alex Chavez to inquire about an upgrade of a Cell phone and asked why I as a customer was unable to purchase a cell phone at 50% off price like non-customers were able to do in that store. He made no attempt to explain anything to me his only statement was sir I don't have time for this and you need to leave. Why did I need to leave?
That made me angry. I was paying them my money, They are rude and show me the door. That's not right. I refused. He called the police on me. Is that SPRINT PCS CUSTOMER CARE?
The Police were shocked at this clerks behavior and recommend I file a better business complaint. I was then told by a customer service person on the phone that Alex Chavez stated in my account records that I asked for it. He then lied on my account records that I called him back and stated I was going to have him fired. This was never said.in fact the person was so unhelpful that he was the reason this incident happened.
In my 44 years I have never been asked to leave anywhere. I was not given any help whatsoever by any person in that store. Any customer would want proper customer service and would want a person to be helpful, but I was never given that type of respect by this Sprint PCS store.
I spoke with the company and they did nothing about this incident. At that time they ask me to pay a bill I had not yet received.
What is it with this Company? Are they so hard up that they would try collecting from a customer before the customer has a statement? I feel this company has a lot to learn about customer service. They have treated me such a lack of respect as a customer that I am going to taking my business elsewhere.
Cortland
addison, Texas
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