I have been a Sprint Customer for years now. I have been Loyal to them. I went into the Sprint Store at 8300 Gaylord Parkway in Frisco, Texas the day the IPHONE was released. I went into the store to see about upgrading two of my phones. I wanted to get an early upgrade. I walked in and it was busy! I spoke with a Manager Lead named Victoria, and a merchandise lead named Robert. Atleast that is what their name tags said. I told them what I was trying to do. Victoria and Robert explained that they were incredibly Busy. They explained to me that if I would call the Sprint Customer service number that they would glady give me an upgrade on two of my Lines. I was so excited. I went out and called Sprint service.
It took forever to get through. When I did get through, I was already at home. The Customer service Lady said that I had been lied to. She said Victoria and Robert should have never promised me that.
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